Returns & Exchanges

At Pimax Store, we stand by the quality of our VR hardware and offer a 15-day return window for items in original condition. If you are not completely satisfied with your high-performance headset or accessories, we are here to assist with a seamless return or exchange process.

1

Initiate a Return Request

Log into your Pimax account and navigate to the 'My Orders' section to submit a Return Merchandise Authorization (RMA) ticket within 15 days of delivery.

2

Technical Evaluation

Our support team will review your request and may provide troubleshooting steps to ensure a hardware defect is not easily resolvable via software updates.

3

Secure Packaging

Once your RMA is approved, pack the device in its original box with all cables, controllers, and protective materials to prevent damage during transit.

4

Shipping and Refund

Ship the package to our designated service center using the provided label; once inspected, your refund or exchange will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing