Frequently Asked Questions
Everything you need to know about your Pimax experience.
What is the standard shipping timeframe for new orders?
Most in-stock products are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days to arrive.
Do you offer international shipping and who covers customs duties?
Yes, we ship to over 50 countries. Please note that international customers are responsible for any applicable import duties, taxes, or brokerage fees required by their local customs office.
What is your return policy for electronic hardware?
We offer a 15-day return policy for most hardware items. Products must be returned in their original packaging with all accessories included to be eligible for a full refund.
How do I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor the delivery progress.
Does my purchase come with a manufacturer warranty?
All Pimax headsets and accessories come with a standard 1-year limited warranty that covers manufacturing defects. Extended warranty plans are available for purchase at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select financing options through Affirm or Klarna, depending on your region.